Adjunct Instructor-Service Design, Carnegie Mellon University, Pittsburgh, PA
Carnegie Mellon University: School of Computer Science: HCII
Location: Pittsburgh, PA
Description:
The Human-Computer Interaction Institute at Carnegie Mellon University is pleased to announce an adjunct faculty opening to co-teach the Service Design course. Adjunct faculty attend class in-person two days per week and arrive at least 15 minutes before class starts to prep with their co-teacher, a full-time faculty member who is experienced delivering the class. During class adjunct faculty lecture, facilitate discussion and critique, demonstrate interaction design methods and guide students through team projects. Outside of class adjunct faculty coordinate with co-teachers, learn to use Canvas to grade student projects and edit assignments/course content, prepare assignments, review and edit lectures in Google Slides and read student discussions in Canvas. All grading should be completed according to the course plan. Adjuncts occasionally meet individual students and student teams outside of class times.
Adjunct faculty must be available on Tuesday and Thursday from 8:00am to 9:50am.
The effective date of appointment is January 2025. Salary is $11,000 for the spring semester paid monthly between January and May 2025.
Qualifications:
We seek industry practitioners with significant experience delivering service design projects and applying user-centered design methods across the full lifecycle from research, design, prototyping, validation and testing. Candidates should present evidence of their mastery of the following capabilities;
- Familiarity with the theoretical underpinnings of service design particularly how value creation through service design differs from product design
- Practical experience analyzing Product Service Systems (PSS) to identify opportunities to rapidly design and insert a service into an existing PPS
- Practical experience applying and teaching research and design methods typically used in service design including service blueprinting, customer journey mapping, personas, participatory design, stakeholder mapping, conceptual modeling,
- Practical experience applying and teaching how designers command different types of reasoning such as inference, deduction, abduction, abduction 2 and others to reframe and shape projects
- Experience developing design strategy and concepts to create value
- Rapid idea generation using scenario-based design, storyboards, sketching, 5 Whys and other techniques
- Experience prototyping, body storming and user enactment
- Designing user interfaces for desktop, tablet, mobile, watches, wearables and conversational user interfaces
- Use typography, color and composition to develop clear and attractive visual designs
- Prototyping designs in low-fidelity and high-fidelity
- Modeling information, interactions, user behavior and system behavior
- Verifying the value and needs of service concepts
- Testing prototypes using A/B, split and multivariate approaches
- Facilitating critiques, developing arguments and narrative for client pitches and presenting to clients
We seek a service design practitioner whose design knowledge is broad and deep, and is regarded as a leader by peers. The qualified applicant can demonstrate a history of conveying knowledge to others and mentoring. The qualified candidate will be able to draw on industry experiences to illustrate the interplay between interaction design, research, business strategy and technology.
Adjunct faculty use the Canvas learning management system (LMS) to release materials, grade, comment on assignments, assemble teams, conduct peer evaluations, mark attendance and review data from tests. Adjuncts deliver lectures and facilitate discussions among students. Adjuncts embrace a dialogic approach to education that is consistent with a design studio experience that involves contending with open-ended problems and ambiguity. Adjuncts occasionally meet students and teams outside of regularly scheduled class times. Adjuncts arrive before class starts to prep with their co-teacher, debrief after each class and record improvement opportunities.
A Bachelor's Degree in design or a related field is required for this position.